Shipping & Delivery Policy

Last Updated: [21/05/2025]

At Njjewellers | Nayan Jewellers, we strive to deliver your silver jewellery orders swiftly and securely. Below are the details of our shipping and delivery process:

1. Free Shipping

All orders qualify for free shipping across India. No minimum order value required.

Shipping costs are fully covered by us.

2. Shipping Partner

We use Shiprocket to manage deliveries and ensure reliable service. Shiprocket partners with trusted carriers like Delhivery, DTDC, and others.

Shiprocket’s Privacy Policy and Terms of Service apply to deliveries.

3. Order Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Processing may take longer during festivals, sales, or unforeseen circumstances (e.g., supply chain delays).

4. Delivery Timelines

Standard Delivery: 3–10 business days after dispatch (varies by location).

Remote Areas: Delivery to rural or remote regions may take 7–15 business days.

You will receive a tracking ID via SMS/email once your order is shipped.

5. Tracking Your Order

Use the tracking ID provided to monitor your order on the Shiprocket platform or the carrier’s website (e.g., Delhivery).

For assistance, contact us at shriniwaspatoda.net@gmail.com.

6. Delivery Attempts

Carriers will attempt delivery twice. If unsuccessful:

The package will be held at the nearest hub for 3–5 days.

After this period, the order will be returned to us, and a refund will be processed (minus shipping costs).

7. Address Guidelines

Provide accurate, complete addresses (including PIN code and landmarks).

Njjewellers is not liable for delays, losses, or returns due to incorrect addresses.

If you need to update the address, notify us within 12 hours of order confirmation.

8. Damaged/Missing Items

Inspect the package before accepting delivery. If damaged:

Refuse delivery and notify us within 48 hours at shriniwaspatoda.net@gmail.com.

Provide photos/videos of the damaged package and product.

For missing items, contact us immediately with your order details.

9. International Shipping

Currently, we only ship within India.

10. Holidays & Delays

Orders placed during public holidays (e.g., Diwali, national holidays) may face delays.

We are not liable for delays caused by natural disasters, strikes, or carrier issues.

11. Returns & Refunds

For returns or exchanges, refer to our Cancellation & Refund Policy.

Free return shipping is provided for eligible items (e.g., damaged/incorrect products).

12. Contact Us

For shipping-related queries:

Email: shriniwaspatoda.net@gmail.com

Phone: 8668827938

Key Points for Customers

🚚 Free shipping on all orders.

📦 Track your order in real-time via Shiprocket.

📞 Contact us immediately for delivery issues.

Important Notes

This policy complies with the Consumer Protection Act, 2019 (India).

We reserve the right to update this policy. Check this page periodically for changes.